Return & Refund Policy

Victorins Return & Refund Policy

General Return Information
If you are not 100% satisfied with your purchase or a gift you received, we will gladly accept a return for a full refund, company credit, or gift card balance. Upon return, we will inquire about your preferred method of credit.

Cancellations must be made within 24 hours of submitting or receiving your order. Returns on accepted orders must be received within 7 days of delivery. Items must be unworn and in the same condition as shipped, including original boxes and packaging.

Each return will be thoroughly inspected by our jewelers for wear, damage, or alterations. Once approved, you will receive confirmation of your refund, company credit, or gift card issuance.

If an item shows signs of wear, modification, or damage, we reserve the right to either:

  • Apply a restocking fee up to 25% of the full order amount; or

  • Reject the return outright. In some cases, the item may be returned to the buyer or retained by us, with a maximum refund of 50% if approved.

Return Conditions
Items priced at $1,000 or more, including vintage jewelry and signed designer pieces, are non-returnable. Exceptions may be made only on a case-by-case basis at our sole discretion.

All items are sold as is and as shown. We authenticate items ourselves but do not guarantee authenticity or condition beyond our descriptions. We take no responsibility for any mistakes or mischaracterizations.

Restocking Fee & Shipping
A 15% restocking fee may apply to approved returns, determined on a case-by-case basis at our discretion. Shipping charges are non-refundable and will be deducted from any refund or credit.

All returns must be insured for the full purchase price and shipped back via UPS or FedEx. Return shipping labels are available upon request, with the cost deducted from your refund or credit.

All return shipments must comply with our insurance carrier’s requirements, including signature confirmation and delivery instructions. Returns shipped to addresses different from the original order address may be refused.

Domestic Returns
Please use your own insured UPS or FedEx shipping labels for returns, or request one from Victorins for a fee deducted from your refund.

International Returns
International orders are not eligible for free returns. Return shipping fees will be deducted from any refund. Customs duties and taxes are non-refundable and the buyer is responsible for all international import fees.

Disclosure & Authenticity Disclaimer
All items are sold as is. Descriptions and statements on our website and elsewhere are opinions and not implied warranties. Each returned item is subject to inspection for wear or damage, and our return policies apply accordingly to prevent misuse such as swapping authentic items with replicas.

Due to the nature of the vintage, estate, and pre-owned market, and the prevalence of replicas, Victorins cannot guarantee absolute accuracy, every detail, or ultimate authenticity of all items. Such items are sold as is without further guarantees.

Agreement
By placing an order through our website, platforms, email, phone, or in-person, you agree to abide fully by this Return Policy and all other Victorins policies. 

By completing a purchase, you agree that all sales are governed by our Return & Refund Policy. You expressly waive any right to initiate a chargeback with your payment provider for any reason covered by this policy. In the event a chargeback is filed in violation of this agreement, this clause shall serve as proof of your acknowledgment that such disputes are unauthorized and that resolution will be in our favor.